Reports to: Director of Wishes
Description: Non-exempt (40 hours/week), Bilingual Preferred
Location: Camarillo, CA
Compensation: DOE. MAWTC offers a competitive benefits package
The Wish Coordinator reports to the Director of Wishes and is responsible for coordinating the process of granting high quality, magical wishes to eligible children. The Wish Coordinator manages all facets of the wish granting process including: overseeing the details of assigned wishes; providing clear and concise communication to wish families, volunteers, donors and staff; maintaining database information; assisting with program-related activities; supervising volunteers; assisting with medical outreach; and monitoring all facets of wish delivery for quality.
This position must adhere to the policies, guidelines and procedures established by the National Office and Make-A-Wish Tri-Counties Chapter. The Wish Granting Coordinator must be fiscally responsible by managing budgets for each separate wish experience, overseeing volunteers, and obtaining in-kind donations to offset final cash expense.
The Wish Coordinator must participate as a member of the team in supporting colleagues and management in accomplishing the Chapter objectives. Incumbents may be required to perform other job-related tasks than those specifically presented in this description.
Help with details of wish granting, which include but are not limited to:
- Coordinate all specific aspects involved with the wish, including but not limited to, transportation , accommodations, services, medical equipment, liability forms, itineraries, establishing and maintaining budgets, and working with assisting chapters, volunteers and vendors;
- Facilitate referrals and contact doctors to determine eligibility;
- Assist in supervision and support of volunteers involved in the wish program;
- Assist in assigning wish-granting interview teams to wish children;
- Assist in Wish Granter training;
- Coordinate with outside companies and solicit in-kind donations;
- Provide staff support for the coordination of publicity for wishes and provide input for publications:
- Ensure proper documentation is in place for all wish files both hardcopy and electronic including, financial summaries, in-kind accounting, thank you letters, wish photos, and correspondence;
- Maintain the wish and volunteer database, as well as hard copy files, as directed by National and local procedures;
- Gather "Ice-Breaker" gift packages for Wish Granters;
- Close wish files and input in-kind donations;
- On occasion, may serve as 24-hour emergency contact for wish families;
- Protect the privacy and rights of all wish children and their families;
- Any and all activities necessary to make wish families experiences as seamless and enjoyable as possible;
- Assist with Volunteer and Medical Outreach programs;
- And other duties as assigned.
Help with details of administration, which include but are not limited to:
- Answer telephones, direct calls and take messages;
- Process outgoing mail for wish packets, travel packages, etc.;
- Operate office machines, filing, database entry and other duties as assigned;
- Work well with staff, vendors and wish families;
- Participate as assigned in opening mail, logging checks and other internal controls;
- Ability to follow through and handle projects responsibly and keep appropriate staff informed;
- Other duties as assigned.
Personal and Professional Qualifications
- Bilingual in English/Spanish preferred
- Associate's degree (A. A.) from college or university; or two to three years office administrative experience and/or training; or equivalent combination of education and experience required -Bachelor’s degree preferred
- Strong desire to work in a non-profit setting
- Excellent written and oral communication skills
- Exhibits excellent decision-making skills and proactively seeks solutions to problems
- Customer-service oriented with a positive and professional demeanor
- Initiative-taker, highly organized and detail oriented with the ability to work independently and effectively in a team environment
- Ability to manage highly emotional situations
- Ability to manage time and work priorities effectively and consistently meet deadlines
- Ability to work with a diverse group of donors, families, medical staff and third-party resources
- Strong computer skills including Microsoft Suite - Word, PowerPoint, Excel, Outlook. Database experience, such as Raiser’s Edge, is a plus.
- Must be able to sit in front of a computer for extended periods of time
- Regularly required to stand, walk, sit, and use office equipment. Includes requirement to lift at least 25 pounds in course of normal duties.
- Background check is required.
Interested candidates should send a cover letter, resume and salary history to email@example.com . No phone calls please.
Make-A-Wish® Tri –Counties is an equal opportunity employer.